Returns & Refunds
Returns Made Easy
We want you to be completely happy with your purchase. If you’re not satisfied, you can return your items within 90 days of purchase.
How to Return
You have several convenient options for returning your items:
By Post (Free Returns)
- Log into your account on our website
- Select the order containing items you wish to return
- Print your prep returns label
- Package your items securely in the original box
- Attach the returns label and drop at any designated drop-off point
In Store
- Return any item to any of our participating stores
- Bring your order confirmation email or returns note
- Items must be unworn and in original packaging
Return Conditions
To qualify for a refund or exchange, items must be:
- In original, unworn condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase
Refund Processing
Once we receive your return, we will process your refund within 7-10 working days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable unless you received a faulty item.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 30 days of receipt. We will cover all return shipping costs and process either a replacement or full refund, including original shipping charges.
Exchanges
We currently offer refunds rather than direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the preferred item.
Non-Returnable Items
- Items without original tags or packaging
- Worn or damaged footwear
- Personalized or made-to-order items
- Gift cards
International Returns
We currently only accept returns from addresses within the United Kingdom.
Need Help with Your Return?
If you have any questions about returns or need assistance, please contact our customer service team through the contact form on our website. Have your order number ready for faster service.